PRIVACY POLICY

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 Johnson's Glass & More

20 S Broadway Ave, Othello, WA 99344

Phone: 509-488-5088 | Website: johnsonsglass.com

Effective Date: March 1, 2026

Johnson's Glass & More ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at johnsonsglass.com, contact us by phone or text, or use our services.

We may collect the following types of personal information:

• Contact information: name, phone number, email address, and mailing address

• Vehicle information: year, make, model, and Vehicle Identification Number (VIN)

• Insurance information: insurance company name and policy number

• Service details: description of damage and repair needs

• Website usage data: IP address, browser type, and pages visited (via Google Analytics)

We use the information we collect to:

• Provide auto glass repair, replacement, and related services

• Process and manage insurance claims on your behalf

• Contact you regarding your service appointment or inquiry

• Send text messages related to your service request, appointment reminders, or follow-up communications

• Improve our website and customer experience

• Comply with applicable laws and regulations

By contacting us via text message or by submitting our online contact forms, you consent to receive text messages from Johnson's Glass & More at the phone number you provide. These messages may include:

• Appointment confirmations and reminders

• Service updates and follow-up communications

• Insurance claim status updates

• Responses to your inquiries

Message and data rates may apply. Message frequency varies based on your interaction with us.

To opt out of text messages at any time, reply STOP to any text message you receive from us. You may also contact us directly at 509-488-5088 to be removed from our text messaging list.

We do not share your phone number or personal information with third parties for their marketing purposes.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With your insurance company as necessary to process your auto glass claim

• With glass suppliers or service partners as necessary to complete your repair or installation

• When required by law or in response to a valid legal process

• With your explicit consent

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. Our website is secured with SSL encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our website uses Google Analytics to collect anonymous data about how visitors use our site, including pages visited, time spent, and general geographic location. This data is used solely to improve our website experience. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. We do not use cookies for advertising or to track individual users across other websites.

You have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, subject to legal retention requirements

• Opt out of text message communications at any time by replying STOP

• Contact us with any privacy concerns or questions

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Johnson's Glass & More

• 20 S Broadway Ave, Othello, WA 99344

• Phone/Text: 509-488-5088

• Website: johnsonsglass.com

• Se habla español

This Privacy Policy was last updated March 1, 2026. Johnson's Glass & More — Othello, WA